Effective Date: Apr 9, 2026
Company: Codeed Incorporated

1. Introduction
At Codeed Incorporated, we build tools that help businesses communicate better. Our Unified Inbox brings messages from platforms like WhatsApp, Viber, Facebook Messenger, and TikTok into one place—so you never miss a conversation.
We take privacy seriously. This Privacy Policy explains what data we collect, how we use it, and how we keep it safe—especially when you connect messaging platforms like WhatsApp through official APIs.

2. Scope of This Policy
This policy applies to:

• Visitors of our website
• Businesses using our Unified Inbox platform
• Messaging data processed through integrated third-party services

When you connect third-party platforms (like WhatsApp), your use is also subject to their policies and terms.

3. Information We Collect
3.1 Account & Business Information
When you register, we may collect:

• Name
• Email address
• Phone number
• Company name and role

3.2 Messaging Data (Core to Our Service)
To deliver the Unified Inbox functionality, we process:

• Messages sent and received via connected platforms
• Customer contact details (e.g., phone numbers, usernames)
• Media files (images, videos, documents)
• Message metadata (timestamps, delivery status)

Important:

• We only access this data after you explicitly connect your accounts and grant permission.

4. WhatsApp Business API & Meta Compliance

• When using WhatsApp integration:
• We use the official WhatsApp Business API provided by Meta Platforms, Inc.
• We do not store or process messages beyond what is necessary to provide our service
• We do not use WhatsApp data for advertising or profiling
• We do not share WhatsApp message content with third parties

User Consent
By connecting WhatsApp:

• You confirm you have obtained proper user consent from your customers before messaging them
• You agree to comply with WhatsApp Business policies, including:
  • Opt-in requirements
  • Message template rules
  • Prohibited content policies

5. How We Use Your Data
We use your information strictly to:

• Deliver and maintain the Unified Inbox service
• Sync and display messages from connected platforms
• Enable customer communication workflows
• Provide support and troubleshooting
• Improve system performance and reliability
• Ensure security and prevent misuse

We do not sell your data—ever.

6. Data Sharing & Third Parties
We only share data when necessary:
With Service Providers

• Cloud hosting (e.g., AWS or equivalent)
• Infrastructure and monitoring tools

With Integrated Platforms

• WhatsApp (Meta)
• Facebook Messenger
• Viber
• TikTok

Each platform processes data under its own privacy policy.

7. Data Storage & Security
We use industry-standard practices to protect your data:

• Encrypted transmission (HTTPS/SSL)
• Secure cloud storage
• Role-based access control
• Logging and monitoring for suspicious activity

We continuously improve our security, but no system can guarantee 100% protection.

8. Data Retention
We retain data only as long as necessary:

• Active accounts: data is retained to provide service
• Deleted accounts: data is removed within a reasonable timeframe
• Legal obligations: data may be retained where required

9. Your Responsibilities (Important for Compliance)
As a business using our platform, you are responsible for:

• Obtaining clear user consent (opt-in) before sending messages
• Respecting user privacy and preferences
• Complying with applicable laws and platform policies

We act as a technology provider, not the owner of your customer data.

10. Your Rights
You (and your customers, where applicable) may:

• Request access to personal data
• Request correction or deletion
• Withdraw consent
• Object to data processing

Contact us at: reach@codeedinc.com

11. Cookies & Analytics
We use cookies to:

• Improve platform functionality
• Understand usage behavior
• Enhance user experience

You can manage cookies through your browser settings.

12. International Data Transfers
Your data may be processed outside your country.
We ensure appropriate safeguards are in place to protect it.

13. Updates to This Policy
We may update this Privacy Policy as our services evolve or as required by law.
Updates will be posted here with a revised effective date.

14. Contact Us
Codeed Incorporated
Website:
Email: reach@codeedinc.com

15. Data Roles

• You (the business user) → Data Controller
• Codeed Incorporated → Data Processor

We process data only on your behalf and based on your instructions.
Final Note
We built Unified Inbox to simplify communication—not to exploit data.
Your conversations belong to you, and we treat them with the same level of care we would expect for our own business.